Frequently Asked Questions
Do you have a breeder program?
Our breeder program is currently in development and we hope to offer it very soon! In the meantime, if you are interested, please contact us and send us your information. We will get in touch with you once all details are available.
Can I buy Nutrience pet food in the USA?
Yes, you can buy Nutrience dog food and cat food at all Jewel-Osco locations in Illinois as well as selected stores in Indiana and Iowa:
Michigan City, IN
Do you have a Frequent Buyer Program?
Our Frequent Buyer Program is currently in development and we hope to offer it soon!
Why do some bags look vacuum packed?
Certain factors such as food density, ambient temperature and humidity can affect the packaging of the product. Due to these factors on the day of production, some bags will contain more air than others. Rest assured that this doesn’t affect the freshness of the food.
What is the best way to store my food?
Nutrience pet food packages consist of a sealing device and can easily be resealed once the package is opened. Keep Nutrience stored indoors in a cool and dry environment, away from light exposure.
Does Nutrience offer hypoallergenic dog and cat food?
We currently do not offer a specific range of hypoallergenic pet food formulas, however, we do have formulas that are good alternatives to either protein allergies or grain sensitivities in your dog or cat:
Allergies in dogs and cats:
- Dogs and cats are typically allergic to proteins, which most people relate to either fish, beef, egg, milk, chicken, etc. Your pet’s body will over react to what it considers an invasive protein, which can happen at any time. However, it can only be if they are exposed to that specific protein. If your pet develops an allergy, you can look for foods with “less common” proteins or foods free of chicken, egg, fish or beef which tend to be the most common allergies. Nutrience offers the following suggestions: Natural Seven Fish Medley (dog), Natural Ocean Fish and Duck (cat), Natural Lamb and Duck (dog), Grain Free Ocean Fish (dog and cat).
Grain Sensitivities in dogs and cats:
- Grains can potentially be a source of sensitivity with some dogs and cats who would be allergic to the protein portion of the grain, which is called gluten and/or they may simply have trouble with digesting certain grains similar to people. All Nutrience formulas are free of corn, wheat and soy and we have selected either rice (Nutrience Original) or Steel Cut Oats (Nutrience Natural) as our grain source, which are low on the glycemic scale and higher on the digestibility scale.
Should your pet develop an allergy, consider the time of year in which symptoms appear since they can be attributed to seasonal and/or environmental allergies. If you have any questions regarding allergies and/or food sensitivities, please talk to your vet or to a pet store specialist.
When it comes to feeding my dog or my cat, how many times a day is ideal?
All pets aren’t created equal. Your dog or cat may require more or less food depending on age, activity level or environment. We recommend feeding your pet twice a day: once for breakfast and once for dinner. Please refer to our daily feeding guide that can be found on the Nutrience pet food package and adjust as needed. Make sure to always have fresh water available.
When changing foods, why is it important to transition slowly?
Pets are usually fed the same food for a long period of time. Transitioning to a new diet can be difficult on some pets’ digestive systems. Common digestive symptoms due to transition include diarrhea, loose stools and vomiting. Transitioning slowly from an old diet to a new one will reduce the risk of your pet experiencing these digestive problems.
Transitioning to Nutrience is quite simple. Start with a proportion of 25% Nutrience to 75% old food. Slowly change the proportions over the next 5 to 7 days by gradually increasing the amount of Nutrience and decreasing the amount of the old food.
How will I know if I’m feeding my dog or my cat the right amount of food?
There are a few indications that you can look for to see if you’re feeding your pet the right amount of food. Loose stools are a common symptom of over feeding. Obesity is another common problem of overfeeding and can be the cause of some serious health issues.
If your pet seems heavier than normal, decrease the amount of food you normally give and more importantly, try to increase the exercise he gets. If you feel that your pet is too thin, you may need to increase the amount of food during meal time. A pet getting thinner over time on the same amount of food may indicate a medical condition to be checked by your vet.
When is my puppy or kitten considered an adult and should therefore transition to an adult food?
Small breed puppies can transition to adult food at approximately 8 to 9 months. Large breed puppies can transition after 12 months. As for kittens, they can be switched to adult food after 12 months.
Pet Food Nutrition
Nutrience is made with low-glycemic carbohydrates. Why is this important?
We’ve increased the focus in our formulas to low-glycemic carbohydrates, a vital step in helping ward off diabetes and obesity, serious health issues for pets. For example, corn is an ingredient scoring high on the glycemic index – a primary reason why Nutrience is now completely corn-free. Examples of low-glycemic ingredients found in Nutrience are steel-cut oats, lentils, sweet potatoes, green peas, broccoli, pears and apples.
What is the source of the glucosamine and chondroitin in Nutrience foods (ex: mussel shell, chicken cartilage, bovine trachea, etc.)?
The glucosamine and chondroitin used in Nutrience formulas are standard, non-synthetic forms commonly found in pet foods. Our glucosamine is extracted from shrimp and crab shells, and the chondroitin is extracted from chicken cartilage.
There are 500 million CFU of probiotics applied to Nutrience Natural and Grain Free formulas. What are the health benefits of probiotics and how do we ensure these living organisms aren’t killed off during the cooking process?
Probiotics are live organisms and are sensitive to heat, so the method of applying them to food is critical. Typical extrusion processes, extrusion being a cooking method, involve high heat which can kill these microorganisms. However, Nutrience has invested in an innovative, post-extrusion spray system, allowing application of the probiotics to the kibble after extrusion, keeping the organisms alive. Probiotics are applied at a quantity estimated to give the guaranteed levels for the duration of the shelf life.
What are the benefits of multiple meat proteins in my dog’s and cat’s diet?
Multiple meat proteins offers a wider variety of amino acids to animals, ensuring their needs for essential amino acids are met (especially those that cannot be reproduced in their own body and that must come from the diet), as well as non-essential amino acids (those that animals can synthesize using the building blocks provided from the meats in the diet). These amino acids are then used by the body to produce body tissues including muscles, hormones, connective tissues and many others.
Are your fish and fish meals from your suppliers ethoxyquin-free?
Our suppliers must comply with specific standards for every ingredient that is included in our food in terms of the raw ingredients and their quality. With regards to fish, our suppliers must meet our “no ethoxyquin” demand. In addition, random testing is performed of incoming fish and fish meals batches to help ensure suppliers meet our requirements. No artificial antioxidants (BHT, BHA, Ethoxyquin) are used in any of the ingredients throughout the Nutrience formulas. We only use natural antioxidants to preserve our foods.
We’re very strict with these demands. We take great measures to ensure our quality control, food handling and testing procedures surpass industry standards. All procedures are double-checked by third parties for safety.
Nutrience does not practise ingredient splitting; however, I see there are green peas and pea fibre in the Grain Free formula. Why is this?
Including green peas (a source of protein and energy) and pea fiber (a source of fiber) in one formula is not an ingredient split since they are two different ingredients. One ingredient is the peas themselves, whereas pea fiber comes from peas that were subjected to a process from which the fiber component was extracted. Including whole peas, peas, ground peas and pea flour would be considered ingredient splitting since they are the same ingredient, but given different names.
What is the ash content of your foods?
The maximum ash content is 7% for our cat formulas, and 8% for our dog formulas.
Does Nutrience test its pet foods on animals?
No one would feel comfortable eating a food that hadn’t been consumed by someone else. This also goes for pets! We conduct feeding trials which are a perfectly safe and comfortable process. With these feeding trials, we can monitor the taste, the effect on the digestive system, the effect on sensitive animals, the body weight and the quantity of food consumed. The animals are kept in comfortable conditions under the supervision of a veterinarian and a technical team.
What type of quality controls are in place to ensure a quality product?
Our ingredients, foods and procedures go through very strict testing procedures:
- incoming ingredients are subject to strict quality control
- ingredients are each assigned designated bins while being stored in the plant
- the first few bags of each production run are discarded to prevent cross-contamination
- samples from each batch of food produced are tested and kept on hand for the duration of the product’s shelf life
- We are strictly audited by third parties for all of our procedures
Does Nutrience outsource the production of their food to third party manufacturers or do they make it themselves?
Nutrience diets are manufactured at Hagen Pet Foods, our very own, family-owned plant located in Waverly, New York, USA. Operating our own pet food facility provides absolute assurance that our brand promise is kept: to create foods from quality ingredients and ensure there is No Bad Anything in all of our foods. It is our priority to process every bag of Nutrience to the highest possible standards. Every batch is sampled for quality and is subject to feeding trials, a chemical analysis and a microbial analysis.